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Shipping and Returns Privacy Policy

Delivery policy

All orders are processed within 2-4 working days (except weekends and holidays) after receiving the order confirmation by e-mail. You will receive another message when your order is shipped.


How do I check the status of my order?

When your order is shipped, you will receive an email from us with a tracking number that you can use to verify its status. Please wait 48 hours for tracking information to be available.

If you have not received your order within 30 days of receiving the confirmation email, please contact us at with your name and order number and we will find out all the details.

We accept returns within 30 days of delivery if the item has not been used and is in its original condition, and we will refund the full amount of the order less shipping costs.

In the event that your order is damaged in any way, please write to us as soon as possible at with the order number and a photo of the status of the goods. We are considering such cases on a case-by-case basis, but we will do our best to find a satisfactory solution.


Return policy

We have a 14-day return policy, which means you have 14 days after receiving the item to request its return.


To be eligible for a refund, your product must be in the same condition in which you received it, unworn or unused, with tags and in the original packaging. You will also need a check or proof of purchase.


You can contact us at to begin your return. If your return is accepted, we will send you a return delivery label as well as instructions on how and where to send your parcel. Goods sent back without prior request for return will not be accepted.


You can always contact us with any questions of return to .


Damage and problems

Please check your order upon receipt and contact us immediately if the product is defective, damaged or if you received the wrong product so that we can assess the problem and correct it.


Exceptions / non-refundable goods

Some types of goods are non-refundable, such as perishable goods (such as food, flowers or plants), custom goods (such as special orders or personalized goods) and personal care products (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific product.


Unfortunately, we do not accept returns of sales items and gift cards.



The quickest way to get what you want is to return your existing product, and after the return is accepted, make a separate purchase of a new product.



We will notify you as soon as we receive and verify your return, and let you know whether the return has been approved or not. If your refund is approved, you will be automatically refunded the original payment method. Please keep in mind that your bank or credit card company may take some time to process and send your refund.


Privacy policy


What kind of information do we collect?

We receive, collect and store any information that you enter on our site or provide to us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect the computer to the Internet; login; Email address; password; computer and connection information, and

also shopping history. We may use software tools to measure and collect session information, including page response time, duration of visits to specific pages, information about page interactions, and methods used to leave the page. We also collect personally identifiable information (including name, email, password, message); payment details (including credit card information), comments, reviews, product reviews, recommendations and personal profile.


How do you collect information?

When you make a transaction on our site, we collect personal information, such as your name, address and email address, as part of this process. Your personal information will only be used for the specific reasons mentioned above.


Why do you collect such personal information?

We collect the following personal and personal information for the following purposes:

1.   For the provision and operation of Services;

2.   To provide our Users with ongoing assistance and technical support;

3.   To be able to communicate with our Visitors and Users through shared or personalized service-related messages and promotional messages;

4.   To generate aggregate statistics and other aggregate and / or output Non-Personal Information that we or our business partners may use to provide and improve our relevant services;

5.   To comply with any applicable laws and regulations.


How do we store, use, transmit and disclose your personal information?

Our company is hosted on the platform. provides us with an online platform that allows us to sell you our products and services. Your data may be stored in data warehouses, databases and general applications. They store your data on secure servers through a firewall.  


Cookie Policy

Last update 08.11.2021


You First Cosmetics ("we", "us" or "our") may use cookies, web beacons, tracking pixels and other tracking technologies when you visit our website [Website], including any -any other media forms, media feeds, mobile websites, or mobile applications linked to or connected to them (collectively, the "Site") to help set up the Site and enhance your experience.

We reserve the right to make changes to this Cookie Use Policy at any time and for any reason. We will notify you of any changes by updating the "Last Updated" date in this Cookie Policy. Any changes or modifications take effect immediately upon posting an updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

It is recommended that you periodically review this Cookie Use Policy to stay up to date. You are deemed to have been aware of the changes to any revised Cookie Policy, are subject to them, and accept them by continuing to use the Site after the date of the revision of such revised Cookie Policy.


Use of cookies

A cookie is a string of information that gives you a unique identifier that we store on your computer. Your browser then provides this unique identifier for use each time you submit a request to the Site. We use cookies on the Site, in particular, to track the services you use, register registration information, account for your user preferences, save your login to the site, facilitate the purchase and tracking of pages you visit, cookies help us understand how the site is used. and improve your experience of use.


Advertising cookies

Advertising cookies are placed on your computer by advertisers and advertising servers in order to display advertising that is likely to be of interest to you. These cookies allow advertisers and ad servers to collect information about your visits to the site and other websites, to rotate ads sent to a specific computer, and to track how often and by whom the ads were viewed. These cookies are associated with your computer and do not collect any personal information about you.


Analytical cookies

Analytics cookies track how users get to the Site, how they interact with and navigate the Site. These cookies allow us to find out which features of the Site work best and which features of the Site can be improved.


Our cookies

Our cookies are first-party cookies and can be both permanent and temporary. These are necessary cookies, without which the Site will not work properly or will not be able to provide certain features and capabilities. Some of them may be manually disabled in your browser, but this may affect the functionality of the site.


Personalized cookies

Personalization cookies are used to identify repeat visitors to the Site. We use these cookies to record the history of the views you visit, as well as your settings and preferences each time you visit the Site.


Security cookies

Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect third-party data.


Cookies for site management

Site management cookies are used to support your identity or session on the Site so that you do not log out unexpectedly and the information you enter is stored from page to page. These cookies cannot be disabled individually, but you can disable all cookies in your browser.


Other cookies

When you visit the Site, third-party cookies created by companies that provide certain services that we offer may be placed on your computer. These cookies allow third parties to collect and track certain information about you. These cookies can be disabled manually in your browser.


Manage cookies

Most browsers are set to accept cookies by default. However, you can delete or reject cookies in your browser settings. Please note that such actions may affect the availability and functionality of the Site.

For more information on how to control cookies, check your browser or device settings to see how you can control or reject cookies, or visit the following links:


Apple Safari

Google Chrome

Microsoft Edge

Microsoft Internet Explorer

Mozilla Firefox


Android (Chrome)


Iphone or Ipad (Chrome)

Iphone or Ipad (Safari)

You may also opt out of certain third-party cookies with the Network Advertising Initiative's Opt-Out Tool.


Other tracking technologies

In addition to cookies, we may use web beacons, pixel tags and other tracking technologies on the site to help customize the site and improve your experience. A web beacon or "pixel tag" is a tiny object or image embedded in a web page or email. Only a limited set of data, such as cookie number, time and date of page or email view, and page description or the e-mail address they contain.Web beacons and pixel tags cannot be disallowed.

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